Start with your role and the stage of the repair that needs attention.
Describe the issue and add photos when reporting it. When the specialist proposes visit times, choose the slot that works for you. After the repair, confirm whether the issue is resolved.
Ask your organization administrator about your invitation, property or unit assignment.
Use the resident verification step to indicate that it remains unresolved. Coordinate the next action with your property team.
Review incoming issues, assign a specialist and track the repair’s progress and completion evidence.
Review its category, property and priority, then assign the appropriate specialist in the app.
Check that the specialist has proposed appointment options and that the report is ready for scheduling.
Review the assigned issue, provide a preliminary estimate, propose appointment options and add completion evidence when the work is done.
A preliminary estimate is an initial expectation. Coordinate any changes with the responsible property team before proceeding.
The resident confirms the outcome after completion evidence is provided.
A public Resolveo contact channel has not yet been confirmed. For access or an existing repair, contact the administrator of your organization through your usual channel.
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